I started at Duke in 2018 at Duke Eye Center Main as a Patient Service Associate. My role was to register patients, provide customer service, and schedule return appointments. I joined Duke Raleigh Hospital's Radiology department in 2019 as a Financial Care Counselor. My responsibilities were to explain the waiver form regarding patient co-pay and professional pay for any medical services, verify patient insurance, and collect all patient demographic information including personal and contact information. I have experience in the medical field and in customer service. I like to travel, cook, and spend time with my family. I am so excited to join the Duke PHMO Team, because I am very passionate about my job and helping others.